Frequently Asked Questions.
FAQ
General Information
Q: What is Eco Furniture Design?
A: Eco Furniture Design is a South African company specializing in handcrafted, sustainable solid wood furniture. With over 15 years of experience, we offer a range of modern , solid wood and industrial-style pieces made from materials like oak, pine, ash, and blackwood.
Q: Where are your stores located?
A: We have two walk-in stores:
Claremont Store: 117 Garfield Road, Claremont, Cape Town.
Durbanville Store: Please note that our Durbanville store is currently relocating to a new premises in the Northern Suburbs. The updated address will be posted on our website and social media once the move is complete.
Q: Do you offer nationwide delivery?
A: Yes, we provide delivery services across South Africa
Q: Do you offer delivery outside South Africa
A: Yes, we ship throughout Africa and abroad and have completed many projects locally and Internationally
Products & Customization
Q: What types of furniture do you offer?
A: Our product range includes:
Living Room Furniture: Sofas, coffee tables, TV units.
Dining Room Furniture: Dining tables, chairs, sideboards.
Bedroom Furniture: Beds, bedside tables, wardrobes.
Office Furniture: Desks, shelves, storage units.
Q: Can I request custom furniture?
A: Yes, we specialize in custom-made furniture. You can provide your specifications, and our team will work with you to create a piece that fits your needs.
Q: What materials do you use?
A: We use sustainably sourced solid woods such as oak, pine, ash, and blackwood. Additionally, we incorporate elements like steel, glass, and board into select designs.
Ordering & Payment
Q: How can I place an order?
A: Orders can be placed through our website or by visiting our Claremont store.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and bank transfers.
Delivery & Returns
Q: How long does delivery take?
A: Delivery times vary based on the product and location. Custom pieces may take longer. We will provide an estimated delivery time upon order confirmation.
Q: What is your return policy?
A: We accept returns under certain conditions. If you receive a damaged or incorrect item, please contact us within three days of receipt with details and images.
Sustainability & Craftsmanship
Q: How do you ensure sustainability?
A: We are committed to using sustainable materials and environmentally friendly finishes. Our woods are sourced from alien timbers or certified sustainable sources.
Q: Where is your furniture made?
A: All our furniture is proudly designed and manufactured in South Africa, contributing to local skills development and social upliftment.
Contact Information
Q: How can I contact you?
A: You can reach us via:
Phone: 021 827 1336
Email: info@ecofurnituredesign.com
Website: www.ecofurnituredesign.com
Claremont Store Address: 117 Garfield Road, Claremont, Cape Town.
Shop our range here : https://ecofurnituredesign.com/furniture-categories/
Follow us on Instagram : https://www.instagram.com/ecofurnituredesignsouthafrica/
